Our Live Chat feature makes it easier for you to connect with sellers or support agents directly. Here’s how it works and what you can expect:
1. Real-Time Communication
- Chat with Sellers: See if the seller is online through the “Online” status indicator on their profile or product listing.
- Instant Messaging: Send messages instantly and get quick responses from sellers to finalize deals faster.
2. Location Information
- Sellers’ approximate location is displayed in their profile to help you evaluate logistics or availability.
- Use this information to prioritize sellers near you for faster delivery or pick-up options.
3. Support Team Assistance
- If you have issues with transactions or need help using the platform, you can chat directly with our support team.
- Support agents are available during working hours to answer questions, mediate disputes, or provide guidance.
4. How to Use Live Chat
- Access the Chat: Look for the chat icon on the bottom-right corner of the website or app.
- Initiate a Chat: Click on the icon and select whether you want to chat with a seller or the Farm2Trade support team.
- Track Replies: You will be notified when a seller or agent responds, even if you leave the chat temporarily.
5. Benefits of Live Chat
- Faster Transactions: Clarify details, negotiate prices, or finalize deals quickly.
- Improved Trust: Communicate directly with sellers to ask questions about their products.
- Convenience: No need for back-and-forth emails—everything happens in real time.